Return Policy and Return Form
Right of withdrawal for consumers
Consumers have a legal right of withdrawal
Consumers have a legal right of withdrawal according to the following provisions. A consumer is every person that executes a legal transaction with a purpose that cannot be attributed to his/her commercial nor self-employed professional occupation.
Right of withdrawal
(1) As a consumer you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from
the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
respectively, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, the day which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good;
respectively, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.
(2) To exercise the right of withdrawal, you must inform me
Anna Carina Jahns, Alt-Tempelhof 7, 12099 Berlin, Germany, phone 0049-(0)177-3195591, e-mail email@example.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
(3) Withdrawal form
Anna Carina Jahns, Alt-Tempelhof 7, 12099 Berlin, Germany, e-mail firstname.lastname@example.org
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/
received on (*),
Name of consumer(s),
Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) strike out if inappropriate
(4) Effects of withdrawal
If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from a usage other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of information about rights of withdrawal
A right of withdrawal does not exist in particular for the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
Contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.